Delivery Policy

At Comrades Talents Hub, we are committed to delivering your orders safely, efficiently, and on time. Whether you are purchasing handmade products, customized gifts, home décor, fashion accessories, or digital resources, we aim to provide a reliable delivery experience.

This Delivery Policy explains how we process, package, and deliver orders placed through our website or directly with us.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Processing times may vary depending on:

• Product availability
• Order size
• Customized product requirements
• Public holidays
• High order volumes
• Special promotional periods

Orders are processed during our normal business hours.

Orders placed outside business hours, on weekends, or on public holidays will generally begin processing on the next business day.

2. Delivery Areas

We deliver to customers within Kenya and, where available, selected international destinations.

Delivery options may vary depending on your location and the availability of courier services.

If delivery to your location is unavailable, we will contact you to discuss alternative arrangements.

3. Delivery Methods

Depending on your location and order type, delivery may be completed through:

• Courier services
• Parcel delivery companies
• Local delivery partners
• Collection from our premises (where available)
• Community delivery arrangements for group orders

The most appropriate delivery method will be selected based on your order and destination.

4. Delivery Timeframes

Estimated delivery times depend on:

• Your delivery location
• Product availability
• Courier schedules
• Weather conditions
• Public holidays
• Customs clearance for international shipments
• Customized production timelines

The estimated delivery period begins after your order has been processed.

While we work hard to meet estimated delivery times, they should be treated as estimates rather than guaranteed delivery dates.

5. Customized and Made-to-Order Products

Customized products require additional preparation time.

Examples include:

• Personalized gifts
• Embroidered products
• Corporate branding
• Promotional merchandise
• Customized fashion items
• Bulk corporate orders

Production will begin after:

• Order confirmation
• Approval of customization details
• Confirmation of payment where required

Production timelines vary according to the complexity and size of the order.

Customers will be informed if additional production time is required.

6. Digital Products

Digital products, including:

• Training manuals
• Learning resources
• Templates
• Downloadable materials
• Online course resources

are delivered electronically.

Delivery may occur through:

• Secure download links
• Customer account access
• Email delivery
• Online learning platform access

Customers are responsible for providing a valid email address and ensuring their devices can access digital files.

7. Training Programme Information

For bootcamps and training programmes, confirmation details may include:

• Registration confirmation
• Class schedules
• Venue information
• Online meeting links
• Learning materials
• Participant instructions

These details will generally be provided before the programme begins.

8. Delivery Charges

Delivery charges depend on factors such as:

• Delivery location
• Package size
• Weight
• Courier charges
• Delivery speed
• International shipping requirements

Any applicable delivery charges will be communicated during the ordering process.

9. Order Tracking

Where tracking is available, customers may receive updates regarding their order.

Tracking information may be provided through:

• Email
• SMS
• Courier tracking systems
• Customer account

Tracking availability depends on the delivery service being used.

10. Receiving Your Order

Please inspect your order promptly upon delivery.

If you notice:

• Damage
• Missing items
• Incorrect products
• Packaging concerns

please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.

Prompt reporting helps us investigate and resolve concerns efficiently.

11. Failed Deliveries

A delivery may be unsuccessful if:

• The delivery address is incorrect or incomplete.
• The recipient is unavailable.
• Contact information is inaccurate.
• Delivery cannot be completed for safety or access reasons.

Where possible, the courier or our team may attempt to contact you to arrange another delivery or collection.

Additional delivery charges may apply for repeated delivery attempts where the failed delivery was not due to our error.

12. Customer Responsibilities

Customers are responsible for providing:

• Accurate delivery information
• Correct contact details
• A complete delivery address
• Any special delivery instructions

Delays caused by incorrect information may affect delivery times and may result in additional costs.

13. International Deliveries

For international orders:

Customers may be responsible for:

• Customs duties
• Import taxes
• Local handling fees
• Clearance charges

These charges are determined by the destination country and are generally not included in the purchase price unless otherwise stated.

International delivery times may vary depending on customs processing and local courier services.

14. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Public holidays
• Industrial action
• Customs inspections
• Internet or communication failures
• Government restrictions
• Public health emergencies

If significant delays occur, we will make reasonable efforts to keep you informed.

15. Risk and Ownership

Ownership of products transfers to you once payment has been received in full and the products have been delivered, unless otherwise agreed or required by law.

You become responsible for the products upon delivery.

16. Lost Deliveries

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us.

We will work with the delivery provider to investigate the shipment and determine the most appropriate resolution.

17. Bulk and Corporate Orders

Large orders for:

• Corporate gifts
• Schools
• Community organizations
• NGOs
• Government institutions
• Events

may require customized production and delivery schedules.

Delivery timelines for bulk orders will be agreed upon during the quotation or ordering process.

18. Sustainability Commitment

Where practical, Comrades Talents Hub seeks to use packaging that protects products while minimizing environmental impact.

We encourage customers to reuse or recycle packaging materials where local facilities are available.

19. Contact Us

If you have questions regarding your delivery, please contact Comrades Talents Hub using the contact details published on our website.

When contacting us, please provide:

• Your name
• Order number
• Delivery address
• Description of your inquiry

This information helps us respond more efficiently.

Our Delivery Promise

At Comrades Talents Hub, we are committed to ensuring that every order is handled with care—from production and packaging to delivery. Whether you are purchasing a handcrafted product, ordering customized corporate gifts, or enrolling in one of our training programmes, we strive to provide a dependable, professional, and customer-focused delivery experience.

Thank you for choosing Comrades Talents Hub. We appreciate your trust and look forward to serving you.